Full job description
Call Center Agent
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Accomplishes sales and organization mission by completing related results as needed.
- With experience in medical facility (clinic, hospitals)
- With NOC or QID
- Can start immediately
Call Center Agent Skills / Qualifications:
- Verbal communication
- Phone skills
- Listening
- Data entry skills
- People skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Job Type: Full-time
Duties and responsibilities of a customer service employee
Customer service employees are responsible for representing the company and its brand and converting potential audiences into permanent customers. The most prominent tasks required by the job are the following:
Resolve individual customer issues, uncover improvements, and troubleshoot and report customer experience vulnerabilities.
Answering questions or inquiries that the customer needs to know.
Providing high-quality service that meets all customer needs and enhances their level of satisfaction.
Research and view the latest information and products of the company and review the company’s policy from time to time.
Evaluating the customer experience, writing notes, and sending reports to management periodically.
Conducting customer surveys to get their opinions and observations about the product or service they are receiving.
Helping the company grow better by achieving customer satisfaction.
Responding quickly to customers, empathizing with them, understanding the problem they face, and providing the support and advice they need.
Persuading potential customers to buy the product or try the service provided by the company.
Time management and allocating an appropriate period for each client according to his needs and requirements.
