Here’s the corrected and clearer version of the text you provided:
When responding to customer inquiries, it is important to listen carefully and communicate tactfully. Ensure that the customer has a complete understanding of the product or service and provide technical support to help them resolve any issues they may be facing. Conduct customer satisfaction surveys periodically to gather feedback and improve the overall customer experience. Manage purchase orders, returns, and subscriptions efficiently, and keep track of customer communication records and data to better serve their needs.
Full job description
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
- Manage a high volume of inbound and outbound calls and online chats.
- Determine every customer’s needs and find effective solutions, always striving for one-contact resolution.
- Follow provided scripts for sales or customer support calls.
- Act on feedback from training and management to improve call times.
- Provide exceptional customer service.
- Keep accurate records of all interactions.
- Meet individual and team targets
Job Type: Full-time
Salary: QAR3,000.00 – QAR5,000.00 per month
