Full job description
Company Description
Rixos Qetaifan Island North
Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Rig 1938 is the world’s highest tower of its kind, reaching 82 metres.
Job Description
Call Center Attendant
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Waterpark Standards
- Handle guests requests promptly, report complaints and irregularities to the Guest Experience Supervisor
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare, and other critical situations
- Page staff member when requested
- Abide by principles of guest privacy
- Be aware of local telephone listings and frequently dialed numbers
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain complete knowledge of all food & beverage services, outlets, and waterpark services/features
- Be fully conversant with fire & life safety/emergency procedures
- Attend all briefings, meetings, and trainings as assigned by management
- Report for duty on time wearing a clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Waterpark
Qualifications
- Secondary / High school education
- Minimum 1 year of relevant experience
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Customer service encompasses a wide range of tasks aimed at assisting customers before, during, and after their interactions with a company’s products or services. Some common tasks include:
- Responding to Inquiries: Answering questions and providing information about products, services, policies, or procedures.
- Handling Complaints: Addressing customer concerns, complaints, or issues in a timely and satisfactory manner to ensure customer satisfaction and retention.
- Processing Orders: Assisting customers with placing orders, tracking shipments, and resolving any issues related to the ordering process.
- Providing Technical Support: Helping customers troubleshoot technical issues with products or services, either through direct assistance or by escalating to the appropriate technical support team.
- Offering Product Recommendations: Providing personalized recommendations based on customer needs and preferences to enhance their shopping experience.
- Managing Returns and Refunds: Assisting customers with returns, exchanges, refunds, and resolving any issues related to damaged or defective products.
- Handling Billing and Payment Issues: Addressing billing inquiries, processing payments, resolving billing disputes, and ensuring accurate invoicing.
- Offering Assistance via Multiple Channels: Providing customer support via various channels such as phone, email, live chat, social media, and self-service options like FAQs or knowledge bases.
- Monitoring Feedback and Reviews: Gathering and analyzing customer feedback and reviews to identify areas for improvement and address any recurring issues.
- Educating Customers: Providing information and resources to help customers make informed decisions about products or services and maximize their value.
These are just some examples, and the specific tasks may vary depending on the industry, company, and customer needs. Let me know if you need assistance with any particular aspect of customer service!
