Full job description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:seaside retreat in the heart of Qatar’s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world’s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
1. Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Four Seasons Standards.
2. Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order
3. Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order.
4. Making sure the food pickups from the kitchen are done on timely manner, proper temperature and a complete food is delivered on time.
5. Coordinate amenity delivery by ensuring that all requests are received, filled, ordered from kitchen and delivered in a prompt and accurate.
6. Any special amenities or any VIPs arrivals to coordinate with the team accordingly.
7. Anticipate guest needs, ascertain satisfaction, and offer food and beverage suggestions.
8. Respond urgently and appropriately to guest concerns and requests from the guests.
9. If the guest requests are for other departments like Front office, Housekeeping or Engineering related, communicate immediately with the concerned departments to acknowledge the guests request.
10. Proper food and beverage menu knowledge, including offerings from other restaurants as well.
11. Proper knowledge of Food and Beverage offerings and restaurants timing at the hotel in case of guest queries.
12. Engage with guests using guests name in proper and appropriate manner. 13. Aware of food and beverage preferences of regular and VIP guests including their allergies if any.
14. Always answer the calls with smile, following proper telephone ethics.
15. Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.
16. Work together with other colleagues in all departments and especially the kitchen department .
